Policy

When it comes to third-party systems, you can theoretically connect as many as you’re willing to pay for. As long as you are going through the API, you can add as many systems as you need for things like CRM, ERP, shipping, promotions or rewards, search solutions, or marketplace extensions. Modules, however, are different than systems. Because they are made in a vacuum with no regard for other modules, best practices suggest limiting the number of modules to 10 or 15 maximum. If each of those modules affect a different aspect of your site, you should be fine. If you have more than one module for a specific function, such as promotions, you start running into problems. Your best option for incorporating modules is to leverage a customization through a certified... Read more

There’re several ways available for you to easily get our support: As soon as you encounter a problem, you can submit a ticket which is going to be processed in high priority at our support helpdesk. In this ticket, please provide full information of your site (FTP account, admin access), the trouble that you have (replicate the steps, screenshots…) or your request. This is the best way to solve all the issues related to technique as we can carefully review your site to find out the best solution. Furthermore, we will notify you the up to date status of your issue every day until it’s solved 100%. The other way is to email us at [email protected] and let us know your issue. Besides, you can contact us on livechat in our working time (from 7:30 am to 4:30 pm from Monday to Friday - GMT+7). However, please take notice that for technical problems, we are unable to fix them for you immediately right on livechat. We just can take your information to review your site, understand more your request and contact you later through... Read more