The procedure is the same for both promotional vouchers and gift vouchers:

• Once you have chosen your products and placed them in your shopping bag, proceed to the checkout to complete your purchase.
• Now choose your payment method. On this page, you can also enter your promotional voucher code. Click on Redeem to use your discount. (If you forget to enter it here you will have another chance during the checkout process, before you complete your purchase).
• The discount amount is automatically deducted from the total order value.
• Click on 'Next' to see a summary of your order. If necessary, you can still amend your order at this stage.
• If you change your mind, you can delete your voucher code, either on the ‘Payment Method’ page or on the ‘Place Your Order’ page. Just click on the cross to the left of the discount.

Placing an online order requires just a few steps: Select an item you would like to purchase, and then click the Buy Now button from either the quick view or product detail page. You can then choose to continue shopping or go directly to Checkout. Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the Checkout steps. You will receive an email confirming your order that includes your order number.

At Our Store, you can easily and securely pay by card. We accept Mastercard, Visa, and American Express, in addition to Maestro, Solo, Visa Electron and Visa Debit cards.

If you are using a custom theme for your website, our developers will customize extensions, assuring that it will work well with your theme. This customization is totally free. Please send all your requests to our email address: [email protected]

There’re several ways available for you to easily get our support: As soon as you encounter a problem, you can submit a ticket which is going to be processed in high priority at our support helpdesk. In this ticket, please provide full information of your site (FTP account, admin access), the trouble that you have (replicate the steps, screenshots…) or your request. This is the best way to solve all the issues related to technique as we can carefully review your site to find out the best solution. Furthermore, we will notify you the up to date status of your issue every day until it’s solved 100%. The other way is to email us at [email protected] and let us know your issue. Besides, you can contact us on livechat in our working time (from 7:30 am to 4:30 pm from Monday to Friday - GMT+7). However, please take notice that for technical problems, we are unable to fix them for you immediately right on livechat. We just can take your information to review your site, understand more your request and contact you later through email.

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check. Please call us toll-free at XXX-XXX-XXXX, seven days a week, 9 a.m.-9 p.m. EST to verify your information so we can process your order.

To assist you in choosing the right size, we provide you with Brand specific size charts that can be found on our product pages. We understand that different brands and suppliers adopt different sizing systems and measurements, which is why we try our best to provide you customized size charts according to the brand you're browsing.

Our subscribers receive a newsletter twice a week containing the latest hot topics and news. In addition, our subscribers receive a newsletter supplement on a special topic regarding the latest fashion each Tuesday. We will be sure to keep you up to date with any special promotions too!